Last updated: August 2, 2026
Vivenndell artworks are made to order. Each piece is printed, stretched and finished for you specifically after you order, then hand-delivered by the artist.
There are two ways to order:
If you've paid up front, you can cancel for a full refund at any time before your piece is delivered — for any reason, no explanation needed.
Refunds are issued to your original payment method. We process them within 3 business days; your bank or card issuer may take a further 5–10 business days to post the funds.
Because every piece is made to order, we do not accept change-of-mind returns once a piece has been delivered and accepted.
That said, the piece has to be right. If your artwork arrives damaged, defective, or materially different from what was shown, we will replace it or refund it in full — that's our standing promise: arrives perfect, or we replace it. Tell us within 7 days of delivery and send a photo, and we'll make it right.
Nothing in this policy limits your rights under the British Columbia Business Practices and Consumer Protection Act or other applicable consumer law.
Our delivery weekends cover specific regions, and each is announced with its own dates and area. If you order from outside the area for that delivery, we'll contact you and offer you the choice of:
It's entirely your choice — we'll never hold your money while you wait unless you've told us you'd like the waitlist.
If we have to cancel or move a delivery weekend, you'll be offered the same two options: a full refund, or a place on the waitlist for the new date. If you don't want to wait, you get your money back in full.
Delivery is included in the listed price within each announced delivery area. Pieces are hand-delivered by the artist on the stated weekend; we'll contact you beforehand to arrange a window. Artwork arrives finished, gallery-wrapped, with hangers mounted and ready to hang.
Areas outside the announced zone are welcome to get in touch — we'll quote delivery or offer a waitlist date.
Email vivenndell@gmail.com or text 778 855 4395 with your name and order details.
Vivenndell is the studio name of Vivek Sharma, an independent artist operating as a sole proprietor in Vancouver, British Columbia, Canada. Contact: vivenndell@gmail.com · 778 855 4395.
All pieces are made to order on matte fine-art canvas with water-based pigment inks, gallery-wrapped over wooden stretcher bars. Because each piece is individually produced and hand-finished, slight variation between pieces is normal and is part of the nature of the work, not a defect.
Screens differ. Colours on your monitor or phone may vary slightly from the finished canvas. Sizes are nominal and may vary marginally.
Delivery dates and windows are given in good faith but are estimates. We'll always contact you if timing changes, and the refund options above apply.
Card payments are processed by Stripe. We never see or store your full card number. Payment on delivery may be made by cash or e-transfer.
Buying an artwork gives you ownership of that physical piece only. Copyright and all reproduction rights in the artwork and its design remain with the artist.
You're welcome — encouraged, in fact — to photograph your piece in your home and share it. You may not reproduce, print, resell as a print, or commercially exploit the artwork or its imagery without written permission.
All site content — images, artwork, and text — is the property of Vivenndell and may not be copied or reused without permission.
To the fullest extent permitted by law, our liability in connection with any artwork or order is limited to the amount you paid for that artwork. We are not liable for indirect or consequential losses. Installation is the customer's responsibility — pieces arrive with sawtooth hangers mounted; please mount to your wall safely and appropriately for its weight and construction.
These terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
We may update these terms from time to time. The version in force is the one published here on the date of your order.
We keep this simple: we collect only what we need to build and deliver your artwork, and we never sell your personal information to anyone.
We don't send marketing email you didn't ask for, and we don't sell, rent, or trade your information.
Some of our pages use the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram). It uses cookies and similar technologies to tell us when someone who saw one of our ads visited the site or submitted a reservation, so we can understand which ads actually work.
This means Meta may receive information about your visit and may match it to a Facebook or Instagram account. You can control this:
We use a small number of service providers, and only for the purposes above:
Some of these providers process data outside Canada, including in the United States, where local authorities may be able to access it under that country's laws.
Order and delivery records are kept as long as needed to serve you and to meet Canadian tax and business record requirements. Reservation enquiries that don't become orders are kept only as long as they're useful, and deleted on request.
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act, you can ask us to:
Email vivenndell@gmail.com and we'll respond within 30 days.
We take reasonable steps to protect your information, and we limit who can see it — in practice, that's the artist. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.
This site isn't directed at children, and we don't knowingly collect information from anyone under 16.
Questions about privacy? Email vivenndell@gmail.com or text 778 855 4395.